🚚 [When Responsibility Matters: A Hard Lesson in Choosing the Right Agent] 💼⚠️

 One of our Colombian clients recently finally received their samples, but not before a frustrating misunderstanding that revealed a critical gap in the supply chain. Here’s what happened and the key lesson it taught us all.


📌 The Situation: Our client accused us of not delivering their goods. However, the real issue wasn’t with us—it was with their chosen agent in China.

📖 What Went Wrong: 🔹 The client ordered our product with an internal battery version. 🔹 When we first engaged with their agent, LEO, we made it clear that the goods contained batteries and provided all necessary documentation. 🔹 Unfortunately, LEO failed to account for this detail during shipping arrangements.

Here’s what unfolded:

  1. The goods were transported from Dongguan to Yiwu as planned.
  2. However, all the client’s goods must be consolidated in Yiwu for container loading.
  3. LEO’s chosen shipping company couldn’t handle battery-included goods.
  4. Despite this, LEO left the goods in Yiwu without notifying the client in time, causing delays and missed deadlines during October’s peak shipping season.

💡 A Critical Note: The client suggested concealing the battery information. However, battery details cannot and should not be hidden from customs or the shipping company—compliance is non-negotiable.

📎 The Evidence: To clarify the situation, we provided: ✅ The driver’s delivery record. ✅ LEO’s signature confirming receipt. ✅ LEO’s WeChat contact for direct verification.

💡 A Hard Truth: This experience is a stark reminder that in business, the weakest link in the chain can undo the best efforts of others. ✔️ If you rely on an agent in China, ensure they are professional, reliable, and capable of handling specialized goods like batteries. ✔️ Accountability is key in EXW trades—blaming others for mistakes outside their control damages trust and relationships.

🌟 A Final Thought: In international trade, every partner matters. A single oversight—such as an agent’s failure to understand shipping requirements—can ripple into significant losses, both financially and reputationally. Choosing the right team could mean the difference between seamless success and costly delays.

💬 At Lirsen Tech, we believe in building partnerships based on trust, transparency, and excellence. Ready to eliminate guesswork and create a better supply chain? Contact me, Ivy Sun, for professional service and customized solutions that deliver results. Let’s ensure every link in your chain is a strong one. 🌍✨

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